How you communicate with your online customers will make or break your company. What are you doing to improve your customer relations?
Many companies are now doing the majority or even all their business online and foregoing the "Brick and Mortar" storefront. It is easy to see why that trend has happened. For one thing
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But when businesses shift from face-to-face customers to anonymous online customers, there is a loss of personal connection and trust. All the online spamming and scamming hasn't helped the matter at all. That has eroded the trust in E-commerce and the credibility of many companies. How are you gaining and maintaining customer trust? What are you doing as an online vendor to communicate to your customers?
In an online world
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1. Offer a Frequently Asked Questions (FAQ) page and online product support information. This is an excellent way of answering basic questions that may otherwise flood your support email. For example, our voice-changing product, Morph OX, has a FAQ on the common issues that customers may come across. We also have provided detailed online documentation on topics that users may want to explore more. This takes care of roughly 95% of the questions people may have.
2. Add a support email link on your Web site for issues that can't be resolved by the Web support. At Screaming Bee, we try to answer our customer questions within one business day. More often
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3. Provide a message board or forum for customers to voice their opinions, add comments, and interact with each other. Remember that people are social creatures and like to be heard. This also helps to build up a community of users that are empowered and have a say in the products and services that you provide.
4. Write a personal email to each customer. Have you followed up on your customers after they have made a purchase of your products or services? This is essential, not only from the perspective of getting feedback on how to improve your offerings, but more importantly
Womens Tarik Cohen Jersey , maintaining the trusting, long-term relationship with your customer. Send them an email within 3-4 weeks of the first purchase. In this way their experience with your products and services is fresh in their mind. Remember a customer who is ignored is a customer who is lost.
Spending time and effort on better communication with your customers will pay off. Your company will rise and fall not on the customers you gain, but on the customers that you don't lose. Loyal customers will be the ones that give you the best testimonials. They also provide you with the richest, organic, word-of-mouth marketing. Remember that every happy customer is a testament of your company's success. "A person is limited only by the thoughts that he chooses." ? As A Man Thinketh
With all the negativity in the world and in the air all around us
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We need to bombard our spirit with positive aspirations and motivational tapes and CDs. There are many good motivational and inspirational speakers, out there, with a lot of listening material that can really assist you in bombarding your spirit. There are also many good motivational type books out there, as well.
Remember: You are only limited by the thoughts YOU choose!
Here is what happened to me, not to long ago.
As most of you know
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Not too long ago, I came to the realization that negativity was really creeping into my psyche. I realized that I had to do something about it, and I had to do it FAST.
So, I set out to read a book that I had read many times over the years. The book that really got me started in a positive direction when I was a very young man. This book has helped thousands put their life on a positive track to success.
The book that I am talking about is "Think and Grow Rich" by Napoleon Hill. If you haven't read it, I recommend that you get hold of it and read it? r to cover! And
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To go along with the book, it would be wise to go out and purchase some motivationalinspirational tapes andor CDs. If you would like a list of my favorite motivational speakers, please send me an e-mail with the word "speakers" in the subject. I will get it out to you right away!
Anyway?..I got to Chapter IV, in the book, the chapter entitled: "AUTOSUGGESTION." That's when I said to myself
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You see?..I had really slacked off in this area of my success. So, I immediately started to re-bombard my spirit with positive input. Tapes, CDs, cassette tapes, books! Whatever I could get my hands on!
I am here to tell you that it has had an amazing affect on me. I.
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